🧠 Knowledge Base: NDA & Communication Guidelines — Funnel Mastery ICH
📌 Purpose
To ensure client confidentiality and secure communication throughout every project under Funnel Mastery ICH (a division of Gomsu Information Technologies).
🔒 Part 1 — NDA (Non-Disclosure Agreement) Overview
✅ What You Must Do
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Always sign an NDA before collecting or accessing any client data (business details, ad accounts, CRM, or campaign reports).
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Use only the official Funnel Mastery ICH NDA template.
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Mark all client materials as “Confidential.”
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Share client data only with authorized internal team members.
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Store all signed NDAs securely in the client’s official folder.
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Delete or return all client files once the project ends or if requested.
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Inform clients that their data is fully protected under the signed NDA.
❌ What You Must Not Do
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Don’t use client funnels, creatives, or strategies for other clients.
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Don’t discuss any client information in team demos or public forums.
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Don’t share account screenshots, budgets, or performance reports outside authorized channels.
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Don’t share credentials through personal chat apps or unsecured links.
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Don’t alter NDA terms without legal or management approval.
💬 Part 2 — Official Communication Protocol
✅ Do’s
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Communicate with clients only through the official email channel designated during project initiation.
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The support team must respond exclusively via the dedicated Funnel Mastery ICH support email (as mentioned in onboarding).
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Verify the sender’s identity before sharing any sensitive project updates or credentials.
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Escalate suspicious or unofficial messages immediately to the project lead.
❌ Don’ts
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❌ Do not respond to client inquiries or requests that come from any unauthorized or unknown email address.
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❌ Do not use personal email, WhatsApp, Telegram, or other social media to discuss client matters.
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❌ Do not forward official project details to external emails unless pre-approved and logged.